Delivery & print approval

Review your book first

When your manuscript and layout are ready, our editors upload a private, complete PDF to your story account. Download it from your book preparation page and check the cover, text, names, dates, photograph placement, captions and audio QR codes.

Request changes on that page if anything needs attention. A revised PDF receives a new version number and requires fresh approval. Approval of an earlier version never authorises printing a replacement.

Your approval is required

Save your delivery address. We confirm that it can be served and show the delivery details for your review. You then explicitly approve the PDF version, address and delivery terms. Our editors only arrange printing after that approval. The book is not automatically printed when you submit your stories.

Once printing starts, content, format and address changes may no longer be possible. Contact us promptly if you notice a problem. A softcover-to-hardcover upgrade must be completed before printing; a changed book layout requires a revised preview.

Worldwide standard delivery included

Standard delivery is included in the published package and additional-copy prices. There is no additional standard shipping charge. We offer worldwide delivery where our shipping partners can serve the address; availability is checked before printing. If we cannot deliver, we will discuss an alternative address or refund the unfulfilled physical-book portion.

Estimated arrival is 15–25 working days after the approved book is sent to print, not after purchase or activation. Editing, your review and requested changes take place before this period. This is an estimate, not a guaranteed delivery date. Remote destinations, customs and local carrier disruptions may take longer.

We do not add express shipping or other optional charges without your agreement. Any local import taxes or duties are outside the standard delivery price and will be discussed for your destination before printing where applicable.

After dispatch

Shipment details are added to your book preparation page. For loss, damage, a printing fault or a delivery problem, contact hello@helloyears.com with your order reference. We will investigate and arrange an appropriate replacement, correction or refund. Your statutory rights remain unchanged.